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MASKINS® F.A.Q.
What should we do if we find ‘bugs’ in the website?
Requirements to best use the site
I've registered but I haven't received a confirmation email
Why do I have to register on the website even if I don't want to make any purchases?
Does Maskins® deliver to my country?
How much will I have to pay in customs or import taxes?
Can I come to your office and pick something up?
Do you have sales representatives?
Can I pay in a currency other than euros?
Can I return the product I have bought?
Why is my credit card not accepted on your website?
How can I get wallpaper for my device?
I like an artwork but it isn’t shown for my device; what can I do to have it?
To Be Yours Section
What’s the difference between ‘Artwork’ and ‘Personal Image’?
Why are some Artworks not visualized within the personalization tool “To be yours”?
What do the differently-coloured boxes under the images in “my library” mean?
How can I download the wallpaper of the skin that I created in "To be yours"?
Is there a maximum to the number of personal images I can upload to “my library”
Are there limits or particular characteristics that images must have in order to be uploaded?
Artists Section
Who are the Artists of Maskins®?
As an artist, how can I collaborate with Maskins®?
What do the artists who collaborate with Maskins® earn?
Resellers Section
How can I become a reseller or distributor for Maskins®?
How To Add Artwork
REQUIREMENTS
Artwork may be sent as a preview to be approved for the website, in jpeg format, to info@maskins.com.
Afterwards, you can send us the images in high resolution through the website http://www.wetransfer.com for publication on our site.
Privacy
PRIVACY POLICY
Under article 13 of Legislative Decree 196 (30th June 2003) of Italian legislation, code for the protection of personal data.
Maskins® s.n.c. (s.n.c.: co-partnership) is committed to protecting your privacy. With this note Maskins® s.n.c. wishes to inform visitors to the "www.maskins.com" website of the policy adopted in relation to the protection of personal data, highlighting its commitment and attention with regard to the protection of the privacy of visitors to the site.
Navigating within the website is free and does not require any registration, with the exception of some areas in which the visitor can freely and expressly furnish a series of data relating to them in order to access specified services.
Where the visitor might intend to furnish his or her own personal data in order to access such further services, he or she will be expressly informed as per article 13 of Legislative Decree 196 (30th June 2003) of Italian legislation, code for the protection of personal data, with an illustrative indication of the ends and modalities of the use of data by Maskins® s.n.c., as well as the right to request the cancellation or updating of the data at any time (article 7 of the code).
Terms and conditions of use
MASKINS® TERMS AND CONDITIONS OF USE
MASKINS® is a registered trademark of Maskins® s.n.c..
We at MASKINS® are aware of the importance of protecting the privacy of each of our users, and this is a commitment to responsibility which we assume and in which you can trust. For a complete knowledge of this subject we would ask that you read our Privacy Policy.
